PRIVACY POLICY
This privacy policy will explain how Nubian Seed (Pty) Ltd (“Nubian Seed”) uses the personal data we collect from you when you use our website.
Areas Covered:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
WHAT DATA DO WE COLLECT?
Nubian Seed collects the following data: • Personal identification information (Name, email address, phone number, etc.) • Physical Address
HOW DO WE COLLECT YOUR DATA?
You directly provide Nubian Seed with most of the data we collect. We collect data and process data when you: • Register online or place an order for any of our products or services. • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. • Use or view our website via your browser’s cookies.
HOW WILL WE USE YOUR DATA?
Our Company collects your data so that we can: • Process your order, manage your account. • Email you with special offers on other products and services we think you might like. When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
HOW DO WE STORE YOUR DATA?
Our Company securely stores your data at [enter the location and describe security precautions taken]. Our Company will keep your [enter type of data] for [enter time period]. Once this time period has expired, we will delete your data by [enter how you delete users’ data].
MARKETING
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Nubian Seed from contacting you for marketing purposes or giving your data to third parties.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Nubian Seed would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Nubian Seed for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Nubian Seed correct any information you believe is inaccurate. You also have the right to request Nubian Seed to complete information you believe is incomplete.
The right to erasure – You have the right to request that Nubian Seed erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Nubian Seed restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Nubian Seed’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Nubian Seed transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@nubianseed.co.bw Call us at: +26777098440 Or write to us: P.O. Box 81100, Gaborone, Botswana
WHAT ARE COOKIES?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information , visit allaboutcookies.org.
HOW DO WE USE COOKIES?
Our Company uses cookies in a range of ways to improve your experience on our website , including: • Keeping you signed in • Understanding how you use our website
WHAT TYPES OF COOKIES DO WE USE?
There are a number of different types of cookies, however, our website uses:
• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website .
HOW TO MANAGE COOKIES
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
PRIVACY POLICIES OF OTHER WEBSITES
The Nubian Seed website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
CHANGES TO OUR PRIVACY POLICY
Nubian Seed keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 July 2019.
HOW TO CONTACT US
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: hello@nubianseed.co.bw
Call us: +267 77 098 440
Or
Write to us at: P.O. Box 81100, Gaborone, Botswana
HOW TO CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that Nubian Seed has not addressed your concern in a satisfactory manner, you may contact the Botswana Communications Regulatory Authority (BOCRA) – (Email: info@bocra.org.bw; Tel +267 395 7755)
SHIPPING AND DELIVERY POLICY
Nubian Seed (“we” and “us”) is the operator of (https://www.nubianseed.co.bw) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. RETURNS
3.1 Return Due To Change Of Mind – Nubian Seed will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Nubian Seed) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns – Nubian Seed will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Nubian Seed to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. DELIVERY TERMS
4.1 Transit Time Domestically – In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally – Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time – Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address – For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping – Nubian Seed will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping – We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock – If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 4.8 Delivery Time Exceeded – If delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation.
5. TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. DUTIES & TAXES
7.1 Sales Tax – Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes – Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Nubian Seed encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Nubian Seed at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit – We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit – We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. CUSTOMER SERVICE
For all customer service enquiries, please email us at team@nubianseed.co.bw
Customer Service Contact Address: P.O. Box 81100, Gaborone ,Botswana
E-mail: team@nubianseed.co.bw Telephone: +267 77 098 440